FAQs

What does Maviq sell?

Maviq is a UK-based online store focused on women’s handbags, tote bags, shoulder bags, hobo bags, and related fashion accessories.

Product-specific details such as material, colour, dimensions, straps, closures, compartments, and included accessories are shown on individual product pages where available.

Where does Maviq deliver?

Maviq currently ships within the United Kingdom only.

We do not offer international shipping at this time.

Is shipping free?

Yes.

Maviq provides Free Standard Shipping on All Orders within the United Kingdom.

There is no minimum order value required.

What payment method do you accept?

Maviq accepts Cash on Delivery only.

No payment is collected online when you place your order.

We do not accept credit cards, debit cards, PayPal, or other online payment methods through our website.

How does Cash on Delivery work?

You place your order through our website and provide your delivery and contact details.

Your order is then prepared and shipped.

When the parcel arrives, payment is collected at the time of delivery.

Please make sure someone is available to receive the package and complete the payment.

What is your order cut-off time?

Our daily order cut-off time is:

5:00 PM GMT

Orders placed after 5:00 PM GMT will normally begin processing on the next business day.

How long does order processing take?

Orders are normally processed within 1–2 business days.

Business days are Monday to Friday, excluding recognised UK bank holidays.

How long does delivery take?

Our standard delivery timeframe is:

  • Processing Time: 1–2 business days

  • Transit Time: 3–5 business days

  • Total Estimated Delivery Time: 4–7 business days

Delivery times are estimates and may occasionally be affected by weather, carrier delays, public holidays, or other circumstances outside our reasonable control.

Will I receive tracking information?

Yes, where tracking is available.

Once your order has been dispatched, tracking information will be sent to the contact details provided with your order.

Please allow 24–48 hours for tracking information to become active in the carrier’s system.

Can I change my delivery address after placing an order?

If you notice an error in your delivery address, contact us as soon as possible.

We will try to update the address before the parcel is dispatched.

Once the order has been handed to the carrier, address changes may no longer be possible.

Can I cancel my order?

Yes, you can request a cancellation by contacting us as soon as possible.

We will try to cancel the order before it has been processed or dispatched.

Once the parcel has entered fulfilment or has been handed to the carrier, cancellation may no longer be possible.

What is your return period?

You may request a return within 30 days from the delivery date.

Returns are accepted by mail only.

What condition must a returned bag be in?

Returned handbags and tote bags should normally be:

  • Unused

  • In original condition

  • Free from stains, scratches, marks, or damage

  • Free from perfume, smoke, or other strong odours

  • Returned with original tags, where applicable

  • Returned with original packaging

  • Returned with included straps, accessories, dust bags, or other components

How do I start a return?

Contact us before sending any item back.

Please provide:

  • Your order number

  • The item you want to return

  • The reason for the return

  • Photos if the item is damaged, defective, or incorrect

Once your request is reviewed, we will provide the return instructions and return address.

Who pays for return shipping?

If your item arrives damaged, defective, or incorrect, Maviq covers the return shipping cost.

For change-of-mind returns, including choosing the wrong colour or style, the customer is responsible for return shipping.

Do you charge a restocking fee?

No.

Maviq does not charge a restocking fee on approved returns.

Do you offer exchanges?

No. We do not currently offer direct exchanges.

If you want a different bag, colour, or style, return the original item according to our Return & Refund Policy and place a new order separately.

How are Cash on Delivery refunds handled?

Because Maviq accepts Cash on Delivery only, there is no card payment to reverse.

Once your returned item has been received, inspected, and approved, we will contact you to confirm your UK bank account details.

The approved refund will then be sent by bank transfer.

How long does a refund take?

Approved refunds are normally processed within 5–7 business days after approval.

Your bank may require additional processing time before the funds become available.

What should I do if I receive the wrong item?

Contact us as soon as possible and provide:

  • Your order number

  • A short description of the problem

  • Clear photos of the item

  • Photos of the packaging where relevant

If the issue is confirmed, Maviq will provide the appropriate return, replacement, or refund instructions.

What if my item arrives damaged or defective?

Please contact us as soon as possible after delivery.

Send your order number along with clear photos of the item and packaging.

If the issue is confirmed, Maviq will cover the return shipping cost and explain the next step.

What if tracking says delivered but I cannot find my parcel?

Please first check:

  • Around your delivery location

  • With household members

  • With neighbours

  • With building reception, where applicable

  • Any safe place used by the carrier

If you still cannot locate the parcel, contact us with your order number and tracking information.

What happens if I entered the wrong address?

Customers are responsible for providing complete and accurate delivery information.

If you notice an error, contact us immediately.

If the parcel has already been dispatched, we may no longer be able to change the address.

Can I simply refuse a Cash on Delivery parcel if I change my mind?

We recommend contacting Maviq instead of simply refusing the parcel.

Repeated refusal of confirmed Cash on Delivery orders may affect our ability to accept future orders where reasonably necessary to prevent repeated unsuccessful deliveries.

Are product colours exactly the same as shown online?

We make reasonable efforts to display product colours accurately.

However, colours may appear slightly different depending on:

  • Screen settings

  • Device display

  • Photography

  • Lighting conditions

How can I contact Maviq?

For questions about products, orders, shipping, Cash on Delivery, returns, or refunds, please contact us:

Store Name: Maviq
Email: support@maviq.shop
Phone: +44 7476530275
Address: 23 Selwyn Rd, Bow, London E3 5EA, United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT