Privacy policy

Maviq respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect when you visit maviq.shop, place an order, contact us, or interact with our website, and how that information is used.

Information We Collect

When you browse our website, contact us, or place an order, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Shipping address

  • Order details

  • Products purchased

  • Messages or enquiries you send to us

We may also collect limited technical information automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website activity

  • Cookie information

Payment Information

Maviq accepts Cash on Delivery only.

Payment is collected when your order is delivered.

We do not accept card payments or online payments through our website.

Because of this, Maviq does not collect or store:

  • Credit card numbers

  • Debit card numbers

  • Card security codes

  • Online banking passwords

  • Card billing information

How We Use Your Information

We may use your personal information to:

  • Process and manage your order

  • Confirm order details

  • Arrange delivery

  • Provide tracking or shipping updates

  • Contact you regarding your order

  • Provide customer support

  • Process returns and refunds

  • Prevent fraudulent or abusive activity

  • Maintain and improve our website

  • Understand website usage

  • Measure advertising performance

  • Comply with legal obligations

Shipping and Delivery Information

To deliver your order, we may share necessary information with shipping or courier providers.

This may include:

  • Your name

  • Delivery address

  • Phone number

  • Order information

Shipping providers receive only the information needed to complete delivery and related services.

Cookies and Similar Technologies

Maviq uses cookies and similar technologies to support website functionality and understand how visitors use our store.

Cookies may help with:

  • Remembering your shopping cart

  • Maintaining website functionality

  • Measuring website traffic

  • Understanding visitor activity

  • Improving website performance

  • Measuring advertising effectiveness

You can manage or disable cookies through your browser settings.

Some website features may not work correctly if certain cookies are disabled.

Advertising and Analytics

We may use third-party services such as Google and Meta to measure website activity and advertising performance.

These services may use:

  • Cookies

  • Tracking pixels

  • Tags

  • Similar technologies

This may help measure visits, product views, and interactions with our website.

Third-party providers process information according to their own privacy policies.

Maviq does not provide card payment information to advertising platforms because we do not collect card information through our website.

Who We Share Information With

We may share limited personal information with service providers when necessary to operate our store.

These may include:

  • Shopify

  • Shipping and courier providers

  • Website service providers

  • Analytics providers

  • Advertising platforms such as Google and Meta

We do not sell customer personal information.

We may also disclose information where required by law or a valid legal request.

How We Protect Your Information

We take reasonable measures to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

Our online store operates using Shopify's ecommerce infrastructure and secure HTTPS technology.

However, no online system can guarantee absolute security.

Data Retention

We keep personal information only for as long as reasonably necessary for purposes such as:

  • Processing orders

  • Providing customer service

  • Maintaining transaction records

  • Processing returns and refunds

  • Preventing fraud

  • Meeting legal or accounting requirements

When information is no longer required, we may delete or anonymise it where appropriate.

Your Privacy Rights

Depending on the laws that apply to you, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Object to or restrict certain processing

  • Request information about how your data is used

Some information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.

To make a privacy request, contact us using the details below.

Marketing Communications

If you receive promotional emails from Maviq, you may unsubscribe using the unsubscribe option included in the message.

You may still receive necessary transactional communications relating to:

  • Orders

  • Shipping

  • Delivery

  • Returns

  • Refunds

  • Customer service requests

Children's Privacy

Maviq is intended for general retail customers and is not specifically directed at children.

We do not knowingly collect personal information from children under the age required by applicable law.

If we become aware that personal information has been collected improperly, we will take reasonable steps to remove it.

Third-Party Links

Our website may contain links to external websites or services.

Maviq is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

The latest version will always be published on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how Maviq handles your personal information, please contact us:

Store Name: Maviq
Email: support@maviq.shop
Phone: +44 7476530275
Address: 23 Selwyn Rd, Bow, London E3 5EA, United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT