Terms of service

1. Overview

Welcome to Maviq.

This website is operated by Maviq. Throughout this website, the terms “we”, “us”, and “our” refer to Maviq.

By visiting maviq.shop, browsing our products, placing an order, or otherwise using our website, you agree to these Terms of Service together with any other policies referenced on our website.

Maviq currently sells women’s handbags, tote bags, and related fashion accessories within the United Kingdom.

2. General Conditions

You may use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activity

  • Submit false or misleading information

  • Attempt to interfere with website security

  • Upload malicious software or harmful code

  • Copy or commercially exploit website content without permission

  • Place orders using false contact or delivery information

We reserve the right to refuse or cancel an order where reasonably necessary, including where fraud, misuse, incorrect information, or repeated unsuccessful Cash on Delivery orders are suspected.

3. Products and Product Information

Maviq sells handbags, tote bags, and related fashion accessories.

We make reasonable efforts to provide accurate product information, including available details such as:

  • Product colour

  • Material

  • Dimensions

  • Style

  • Handles or straps

  • Closures

  • Compartments

  • Hardware

  • Included accessories

Product appearance may vary slightly depending on photography, lighting, screen settings, or manufacturing variation.

We may update product information, prices, or availability when necessary.

A product being displayed on our website does not guarantee permanent availability.

4. Orders

When you place an order through Maviq, you are submitting a request to purchase the selected products.

We reserve the right to review, accept, refuse, or cancel an order where necessary.

We may contact you if:

  • Order details are incomplete

  • The delivery address cannot be verified

  • A product becomes unavailable

  • Additional order confirmation is required

  • We identify a potential error or misuse

If an order cannot be fulfilled, we may cancel it and notify you using the contact information provided.

5. Payment Terms

Maviq accepts Cash on Delivery only.

No payment is collected online when you place an order.

Payment is collected when your order is delivered.

We do not accept:

  • Credit cards

  • Debit cards

  • PayPal

  • Online banking payments

  • Other online payment methods through our website

We do not collect card numbers, card security codes, or online payment credentials during checkout.

6. Cash on Delivery Orders

By placing a Cash on Delivery order, you agree to receive the package at the address provided and complete payment when delivery is made.

Please make sure:

  • The delivery address is correct

  • Someone is available to receive the package

  • Payment can be completed at delivery

If a confirmed Cash on Delivery order is repeatedly refused or cannot be completed without a valid reason, we may decline future orders where reasonably necessary to prevent repeated unsuccessful deliveries.

7. Pricing

All prices displayed on Maviq are shown in British Pounds (GBP £) unless otherwise stated.

We aim to keep prices accurate, but errors may occasionally occur.

If we identify a clear pricing error before fulfilment, we may cancel the affected order and contact you.

8. Shipping and Delivery

Maviq currently ships within the United Kingdom only.

Free Standard Shipping is provided on All Orders.

Our standard delivery timeframe is:

  • Order Cut-Off Time: 5:00 PM GMT

  • Processing Time: 1–2 business days

  • Transit Time: 3–5 business days

  • Total Estimated Delivery Time: 4–7 business days

Weekends and recognised UK bank holidays are not counted as business days.

Full shipping information is available in our Shipping Policy.

Customers are responsible for providing complete and accurate delivery information.

We are not responsible for delays caused by incorrect or incomplete customer-provided address information.

9. Returns and Refunds

Maviq offers a 30-day return period from the delivery date.

Returns must be made by mail.

Returned handbags or tote bags must meet the conditions described in our Return & Refund Policy.

Generally, returned products must be:

  • Unused

  • In original condition

  • Free from stains, scratches, damage, or strong odours

  • Returned with original tags where applicable

  • Returned with original packaging and included accessories

Maviq does not charge a restocking fee on approved returns.

10. Return Shipping Costs

If an item arrives damaged, defective, or incorrect, Maviq will cover the return shipping cost.

If the return is due to:

  • Change of mind

  • Wrong colour selected

  • Wrong style selected

  • No longer wanting the product

the customer is responsible for the return shipping cost.

Full details are available in our Return & Refund Policy.

11. Refunds for Cash on Delivery Orders

Because Maviq accepts Cash on Delivery only, there is no card payment to reverse.

Once a returned item has been received, inspected, and approved, we will contact the customer to collect the necessary UK bank account details.

Approved refunds are processed by bank transfer within 5–7 business days after approval.

12. Exchanges

Maviq does not currently offer direct exchanges.

If you would like a different handbag, tote bag, colour, or style, you should return the original item according to our Return & Refund Policy and place a new order separately.

13. Customer Information

You agree to provide accurate and complete information when placing an order.

This may include:

  • Full name

  • Delivery address

  • Postcode

  • Phone number

  • Email address

You are responsible for checking your information before submitting an order.

If you notice an error after placing an order, contact us as soon as possible.

14. Intellectual Property

Unless otherwise stated, the website content belonging to Maviq, including:

  • Text

  • Product descriptions

  • Graphics

  • Branding

  • Logos

  • Page layouts

  • Original website content

may not be copied, reproduced, distributed, or commercially used without permission.

Third-party trademarks, brand names, or content remain the property of their respective owners.

15. Third-Party Services

Our website may use services provided by third parties, including:

  • Shopify

  • Shipping and delivery providers

  • Analytics providers

  • Advertising platforms

  • Technical service providers

These third parties may operate under their own terms and privacy policies.

Maviq is not responsible for independent third-party websites that may be linked from our website.

16. User Reviews and Feedback

If you voluntarily submit a product review, suggestion, feedback, or other content to Maviq, you confirm that the content:

  • Is accurate to the best of your knowledge

  • Does not violate another person's rights

  • Does not contain unlawful, abusive, or malicious content

We may moderate or remove content where reasonably necessary.

17. Prohibited Uses

You may not use the Maviq website:

  • For unlawful purposes

  • To submit fraudulent orders

  • To provide false delivery information

  • To impersonate another person

  • To infringe intellectual property rights

  • To distribute malicious software

  • To interfere with website security

  • To attempt unauthorised access to our systems

  • To abuse or misuse our services

18. Website Availability

We aim to keep our website available and accurate.

However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Temporary interruptions may occur because of:

  • Maintenance

  • Technical issues

  • Third-party platform outages

  • Network problems

  • Circumstances outside our reasonable control

19. Limitation of Liability

Nothing in these Terms excludes or limits any rights or liabilities that cannot lawfully be excluded under applicable UK law.

To the extent permitted by law, Maviq is not responsible for indirect or consequential loss resulting from use of the website or circumstances outside our reasonable control.

These Terms do not affect your statutory consumer rights.

20. Privacy

Your use of Maviq is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, protect, and share personal information.

Maviq accepts Cash on Delivery only and does not collect card payment information through the website.

21. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes in:

  • Our business

  • Products

  • Website

  • Policies

  • Legal requirements

The latest version will be published on this page.

22. Governing Law

These Terms are governed by the applicable laws of the United Kingdom.

Nothing in these Terms removes any legal rights available to customers under applicable consumer protection law.

23. Contact Information

If you have questions about these Terms of Service, please contact Maviq:

Store Name: Maviq
Email: support@maviq.shop
Phone: +44 7476530275
Address: 23 Selwyn Rd, Bow, London E3 5EA, United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT