Refund policy

At Maviq, we want every handbag and tote bag order to arrive in good condition and match the product information shown on our website.

If you are not satisfied with your purchase, you may request a return under the conditions below.

1. Return Summary

  • Return Window: 30 days from the delivery date

  • Return Method: By mail only

  • Return Condition: Unused and in original condition

  • Restocking Fee: None

  • Payment Method: Cash on Delivery only

  • Refund Method: UK Bank transfer after an approved return

2. Return Eligibility

To qualify for a return, the handbag or tote bag must be returned in its original condition.

The item must be:

  • Unused

  • Free from stains, scratches, marks, or damage

  • Free from perfume, smoke, or other strong odours

  • Returned with original tags attached, where applicable

  • Returned with original packaging

  • Returned with all included straps, handles, accessories, dust bags, or other components

You may inspect the item after delivery, but products showing signs of use may not qualify for a return.

3. How to Start a Return

All returns must be completed by mail.

To request a return:

  1. Email support@maviq.shop within 30 days of delivery.

  2. Include your order number.

  3. Tell us which item you want to return.

  4. Include the reason for the return.

  5. If the item is damaged, defective, or incorrect, include clear photos of the product and packaging.

Once your request is reviewed, we will send you the return instructions and return address.

Please do not send any item back before receiving return instructions from Maviq.

4. Return Shipping Cost

If your item arrived:

  • Damaged

  • Defective

  • Incorrect

  • Different from the item ordered

Maviq will cover the return shipping cost.

If you are returning an item because of:

  • Change of mind

  • Ordering the wrong colour

  • Ordering the wrong style

  • No longer wanting the item

The customer is responsible for the return shipping cost.

We recommend using a trackable shipping service for customer-paid returns.

5. No Restocking Fee

Maviq does not charge a restocking fee on approved returns.

6. Refunds for Cash on Delivery Orders

Maviq accepts Cash on Delivery only.

We do not accept card payments or online payments through our website.

Because your original payment is made when the order is delivered, there is no card payment to reverse.

Once your returned item is received and inspected, we will notify you whether the refund has been approved.

If approved:

  • We will contact you to confirm your UK bank account details.

  • The approved refund amount will be sent by bank transfer.

  • The refund will be processed within 5–7 business days after approval.

If the return is due to a change of mind, the customer's return shipping cost is not refundable.

7. Damaged, Defective, or Incorrect Items

If your handbag or tote bag arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the outer packaging, where relevant

If the issue is confirmed, Maviq will cover the return shipping cost and provide the appropriate refund or replacement option.

8. Exchanges

Maviq does not currently offer direct exchanges.

If you would like a different handbag, tote bag, colour, or style, please return the original item for a refund and place a new order separately.

This keeps the return and payment process clear because all Maviq orders are Cash on Delivery only.

9. Non-Returnable Items

The following items may not qualify for return:

  • Items that have been used

  • Items damaged after delivery

  • Items with stains, marks, scratches, or strong odours

  • Items missing original tags, accessories, or included components

  • Items specifically marked as Final Sale or Non-Returnable

If a Final Sale or Non-Returnable item arrives damaged, defective, or incorrect, please contact us so we can review the issue.

10. Returned Parcel Responsibility

Returned items remain the customer's responsibility until they reach our return location.

For this reason, we recommend keeping your return tracking information until the return has been completed.

11. Contact Us

If you have questions about a return, refund, or damaged item, please contact Maviq:

Store Name: Maviq
Email: support@maviq.shop
Phone: +44 7476530275
Address: 23 Selwyn Rd, Bow, London E3 5EA, United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT