Payment Policy

This Payment Policy explains how payments work when placing an order with Maviq, how Cash on Delivery orders are handled, and how approved refunds are processed.

By placing an order through maviq.shop, you agree to the payment terms described below.

Accepted Payment Method

Maviq accepts Cash on Delivery only.

We do not accept:

  • Credit cards

  • Debit cards

  • PayPal

  • Online banking payments

  • Other online payment methods through our website

No payment is collected when you place your order online.

Payment is collected when your parcel is delivered.

How Cash on Delivery Works

When you place an order with Maviq:

  • You select your handbag or tote bag

  • You provide your delivery and contact details

  • Your order is processed and prepared for shipment

  • The parcel is delivered to the address provided

  • Payment is collected at the time of delivery

Please make sure someone is available to receive the parcel and complete the payment.

No Online Charges

Maviq does not charge your card or bank account when you place an order.

We do not request or store:

  • Credit card numbers

  • Debit card numbers

  • CVV or security codes

  • Online banking passwords

  • Card payment credentials

Placing an order through maviq.shop does not create an online card charge.

Order Confirmation

After placing your order, you may receive an order confirmation using the email address or contact information provided with your order.

In some cases, we may contact you before dispatch to confirm:

  • Your name

  • Delivery address

  • Phone number

  • Order details

This helps reduce delivery errors and unsuccessful Cash on Delivery orders.

Order Prices

All prices on Maviq are displayed in British Pounds (GBP £) unless otherwise stated.

The amount shown when you place your order is the amount payable at delivery, unless we contact you before dispatch regarding an obvious pricing or order error.

Maviq provides Free Standard Shipping on All Orders within the United Kingdom.

There is no minimum order requirement for free shipping.

Payment at Delivery

Payment must be completed when the parcel is delivered.

Please follow any reasonable payment instructions provided by the delivery carrier.

If payment cannot be completed at the time of delivery, the carrier may be unable to hand over the parcel.

Failed or Refused Cash on Delivery Orders

If delivery cannot be completed because:

  • No one is available to receive the order

  • Payment cannot be completed

  • The parcel is refused

  • The delivery information is incorrect

the carrier may attempt redelivery or return the package.

Repeated refusal of confirmed Cash on Delivery orders may affect our ability to accept future orders where reasonably necessary to prevent repeated unsuccessful deliveries.

Order Cancellation

If you want to cancel an order, contact us as soon as possible.

We will try to cancel the order before it has been processed or dispatched.

Once the parcel has been handed to the carrier, cancellation may no longer be possible.

If the order has already been delivered, any return must follow our Return & Refund Policy.

Refunds for Cash on Delivery Orders

Because Maviq accepts Cash on Delivery only, there is no card payment to reverse.

If your return is approved:

  1. The returned item must first be received and inspected.

  2. We will notify you whether the refund has been approved.

  3. We will contact you to confirm your UK bank account details.

  4. The approved refund amount will be sent by bank transfer.

  5. We aim to process the refund within 5–7 business days after approval.

Additional processing time may depend on your bank.

Customers are responsible for providing accurate refund account information.

Refund Eligibility

Refund eligibility is subject to our Return & Refund Policy.

For handbags and tote bags, returned products should normally be:

  • Returned within 30 days of delivery

  • Unused

  • In original condition

  • Free from stains, scratches, marks, or damage

  • Free from perfume, smoke, or other strong odours

  • Returned with original tags where applicable

  • Returned with original packaging

  • Returned with included straps, accessories, dust bags, or other components

Damaged, defective, or incorrect items are handled according to our Return & Refund Policy.

No Restocking Fee

Maviq does not charge a restocking fee on approved returns.

Return Shipping

If an item arrives damaged, defective, or incorrect, Maviq will cover the return shipping cost.

For change-of-mind returns, including choosing the wrong colour or style, the customer is responsible for return shipping.

Payment Security

Maviq will never ask you to provide card numbers, CVV codes, or online banking passwords.

For approved Cash on Delivery refunds, only provide refund information after communicating with our official customer support team.

Our official support email is:

support@maviq.shop

Payment Errors

If you believe:

  • You were asked to pay the wrong amount

  • Your order total is incorrect

  • There is another payment-related issue

please contact us with your order number and relevant details.

We will review the order and assist you.

Changes to This Payment Policy

We may update this Payment Policy if our payment, refund, or business procedures change.

The latest version published on our website will apply from the date it is updated.

Contact Us

For questions about payments, Cash on Delivery, refunds, cancellations, or an order, please contact Maviq:

Store Name: Maviq
Email: support@maviq.shop
Phone: +44 7476530275
Address: 23 Selwyn Rd, Bow, London E3 5EA, United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT