Shipping policy

Welcome to Maviq. We aim to provide a clear, reliable, and straightforward delivery experience for every order.

Please review the shipping information below before placing your order.

1. Shipping Coverage & Cost

  • Shipping Destination: Maviq ships within the United Kingdom only.

  • International Shipping: We do not offer international shipping at this time.

  • Shipping Fee: Free Standard Shipping on All Orders within the United Kingdom.

  • Minimum Order Requirement: No minimum order value is required for free shipping.

  • Currency: All prices and transactions are processed in British Pounds (GBP £).

2. Delivery Timeframe

Our delivery timeframe is divided into order processing time and carrier transit time.

  • Order Cut-Off Time: 5:00 PM GMT

  • Order Processing Time: 1–2 business days, Monday–Friday

  • Transit Time: 3–5 business days, Monday–Friday

  • Total Estimated Delivery Time: 4–7 business days

Weekends and recognised UK bank holidays are not counted as business days.

Orders placed after 5:00 PM GMT will begin processing on the next business day.

3. Order Processing

After your order is placed, it normally takes 1–2 business days to prepare the order for shipment.

Processing may include:

  • Confirming order details

  • Preparing the product

  • Packaging the order

  • Preparing shipping documentation

  • Handing the parcel to the delivery carrier

Once the package has been transferred to the carrier, the transit period begins.

4. Order Tracking

Once your order has been dispatched, we will send shipping or tracking information to the email address provided with your order.

Tracking information may take 24–48 hours to become fully active after dispatch.

If your tracking number does not show movement immediately, please allow up to 48 hours for the carrier's system to update.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check the following carefully:

  • Full name

  • House or building number

  • Street name

  • Flat or unit number, where applicable

  • Town or city

  • Postcode

  • Phone number

  • Email address

If you notice an error after placing your order, please contact us as soon as possible.

We can only make address changes before the order has been dispatched.

Once the parcel has been handed to the carrier, we may not be able to change the delivery address.

6. Delayed Shipments

Most orders are expected to arrive within 4–7 business days.

However, occasional delays may occur because of:

  • Severe weather

  • UK bank holidays

  • Carrier delays

  • High-volume delivery periods

  • Incorrect or incomplete delivery information

  • Circumstances outside our reasonable control

If your order has not arrived within the expected timeframe, please contact us with your order details.

7. Packages Marked as Delivered

If tracking shows your order as delivered but you cannot find the parcel, please check:

  • Around the delivery location

  • With household members

  • With neighbours

  • With your building reception or mail area, where applicable

If the parcel is still missing, contact Maviq so we can review the available delivery information.

8. Lost Packages

If tracking shows no movement for an unusual period or indicates that the parcel may have been lost in transit, please contact us.

We will review the tracking information and contact the carrier where appropriate.

If the shipment is confirmed as lost, we will arrange the appropriate resolution according to the circumstances of the order.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product

  • Photos of the external packaging

Please keep the original packaging until the issue has been reviewed.

If the damage is confirmed, we will provide the appropriate return, replacement, or refund instructions.

10. Multiple-Package Orders

Some orders may be shipped in more than one parcel.

If this happens:

  • You may receive more than one tracking number.

  • Packages may arrive on different days.

  • Receiving one parcel before another does not necessarily mean part of your order is missing.

11. Undeliverable or Returned Packages

A package may be returned if the carrier cannot complete delivery because of:

  • An incorrect address

  • An incomplete address

  • Repeated unsuccessful delivery attempts

  • A delivery location the carrier cannot service

If a package is returned to us, please contact Maviq so we can review the order and explain the available next steps.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to assist before the order has been processed or dispatched.

Once the parcel has entered fulfilment or has been handed to the delivery carrier, we may no longer be able to cancel the order or make changes.

13. Shipping Restrictions

Maviq currently ships only within the United Kingdom.

We may be unable to fulfil an order if:

  • The delivery address is outside the United Kingdom

  • The address is incomplete

  • The address cannot be verified

  • The carrier cannot provide delivery service to the location

If there is a problem with your delivery information, we may contact you using the details provided with your order.

14. Contact Us

If you have questions about shipping, tracking, or delivery, please contact us:

Store Name: Maviq
Email: support@maviq.shop
Phone: +44 7476530275
Address: 23 Selwyn Rd, Bow, London E3 5EA, United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT